Refund Policy
Last updated: August 16, 2026
1. Try before you buy
Both products let you try before paying. Every topic in Interview Questions includes free content in the same format as the premium content. Vibe Meet's free tier is the whole app with your own keys or on-device engines — there is no separate trial, because nothing is time-limited. We still offer the refund window below, but please use the free parts first: it is faster than a refund.
2. The 14-day window
For every purchase listed below you can ask for a refund within 14 days of the payment, without giving a reason. This window is at least as long as the statutory right of withdrawal for online purchases where it exists (7 days in Brazil under the Consumer Defence Code, article 49; 14 days in the EU and the UK), and it applies to everyone, wherever you are.
| Purchase | Within 14 days of the payment | After 14 days |
|---|---|---|
| Interview Questions premium (one-time, lifetime) | Full refund. | No refund, except as required by law or if the product is unusable through our fault. |
| Vibe Meet subscription — first payment (monthly or yearly) | Full refund. | Cancel any time; the plan stays active until the end of the paid period. No refund for the rest of the period. |
| Vibe Meet subscription — renewal payment | Refund of the renewal, minus the value of any included AI credits already spent in the new period. | Same as above: cancel any time, active until the end of the period. |
| Vibe Meet 12-month pass (one-time) | Full refund. | No refund, except as required by law or if the product is unusable through our fault. |
| Vibe Meet credit top-up | Refund of the unused part of that top-up. The credits it added are removed from your account. | No refund. Top-up credits do not expire while your account exists. |
Included monthly AI credits that you have already spent are a service that has been delivered; that is why renewals and used top-ups are refunded minus what was used. The app shows your spending in Settings, and we will show you the figures if you ask.
3. What a refund does to your account
- A refunded Interview Questions purchase turns premium access off.
- A refunded Vibe Meet payment ends the plan for that period; a refunded pass ends the pass.
- A refunded top-up removes the credits that top-up added. If those credits were already spent, the spent part is deducted from the refund, so your balance never goes negative because of a refund.
- Your account, your progress and files on your own computer are not affected.
4. How to ask
- Email [email protected] from the address on your account, with the Paddle receipt or order number (it is in the email Paddle sent you at purchase). "Please refund order …" is enough; you do not need to explain why.
- We confirm within two business days and ask Paddle to issue the refund. You may also contact Paddle directly through the link on your receipt or at paddle.net; Paddle will apply this policy.
- Paddle returns the money to the payment method you used. Cards usually show it within 5–10 business days depending on your bank; Pix refunds go back to the account that paid, usually within a few days; other methods vary.
Refunds are always made to the original payment method. We cannot refund to a different card or account, or in cash.
5. Who is refunding you
Purchases are made from Paddle (Paddle.com Market Ltd, UK, or Paddle.com Inc., US), our merchant of record. Paddle issues the invoice and processes the refund on our instruction, so the refund will appear as coming from Paddle. Paddle's own buyer terms are at paddle.com/legal/checkout-buyer-terms. Interview Questions purchases made before Paddle was introduced were processed by Stripe; for those, email us and we refund through Stripe under the same 14-day rule, counted from the original purchase.
6. Chargebacks
If you dispute a charge with your bank or card issuer instead of writing to us, the access or credits from that charge are removed while the dispute is open, and Paddle handles the dispute. Please contact us first — a refund under this policy is faster and cleaner than a chargeback.
7. Exceptions
- We may refuse or limit refunds where there is clear abuse: for example repeated buy-use-refund cycles, or an account that broke the Terms of Use.
- If we discontinue a paid product or plan, we refund the unused part of any pre-paid period whatever the date.
- Nothing here limits your rights under mandatory consumer law where you live.
8. Changes
We may update this policy; the date at the top shows the current version. The policy in force at the time of your purchase applies to that purchase.